Further Information

COMPLAINTS MANAGEMENT

We will ensure that we handle complaints fairly, efficiently and effectively.

Our complaint management system is intended to enable us to respond to issues raised by residents in a timely way, maintain resident confidence in our administrative process, and provide information that can be used by us to deliver quality improvements in our services, systems and complaint handling. See more HERE.

ELDER ABUSE POLICY

This policy document is to assist with the prevention and detection of elder abuse in a retirement village.  We have a responsibility to prevent, identify and report elder abuse cases.  Please read the whole Elder Abuse Policy HERE.

FINANCIAL ADVICE

Any decision regarding your care, or the care of a loved one should be an informed one. Durham Green strongly recommends you speak with your trusted financial advisor before making any commitments, as they are best placed to provide a recommendation tailored to your individual financial position.

MY AGED CARE

The Australian Government’s My Aged Care website is a comprehensive resource providing up-to-date information and processes. Covering everything related to aged care from cost structures to assessments, this free service is available 24/7.

The website provides a useful Residential Care Fee Estimator, which may assist in your financial planning for Aged Care.

https://www.myagedcare.gov.au/

Department of Fair Trading

Moving into a retirement village is an important financial decision and lifestyle choice. The Department of Fair Trading has developed some key information that details what you need to know about moving into, living in and leaving a retirement village.

https://www.fairtrading.nsw.gov.au/